About Us
Woodhouse Spa is a luxury, world-class hospitality brand known for delivering elevated experiences and
exceptional customer service. Our environment is refined, guest-centric, and designed for
excellence. As a Spa Coordinator, Hospitality Employee, you are the face of our brand.Setting
the tone for every day guest interactions with professionalism, warmth, and expertise.
Position Overview
The Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible for
ensuring the guest’s journey begins and ends with an unforgettable 5-star experience. You will serve
as the first point of contact, providing seamless check-in and check-out processes, personalized
service recommendations, and relationship-driven sales. This position is ideal for someone
passionate about hospitality, skilled in guest engagement, and motivated by performance-based
growth.
Key Responsibilities
Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
Manage all check-in and check-out procedures efficiently and accurately.
Build lasting guest relationships through personalized conversations and attentive follow-up.
Recommend and upsell services based on guest preferences and service history.
Maintain a deep understanding of all services, packages, and promotions to maximize sales
potential and full booking opportunities.
Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with
poise and urgency.
Maintain a pristine, well-organized front desk environment that reflects our standards of
excellence.
Collaborate with service providers and management to ensure a seamless guest experience.
Consistently meet or exceed individual and team sales goals.
Qualifications
Minimum of 1-2 years in a front desk, guest services, or luxury retail/hospitality environment. Proven track
record in sales. Excellent communication skills. Tech-savvy ability to learn reservation, point-of-sales
software. Solution-oriented mindset with impeccable attention to detail.
What Success Looks Like within this Role
Achieve & maintain an average of $25/hr in retail sales. Consistently exceed guest satisfaction metrics.
Surpassing monthly service recommendations & upselling goals. Developing long-term relationships with
guests and becoming a trusted advisor.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
