WOODHOUSE DAY SPA
Operations Manager
About Woodhouse Day Spa
Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated, serene environment. Our leaders are the stewards of that experience
— responsible for the people, operations, and financial performance that make the Woodhouse standard possible every single day.
The Opportunity
We are seeking a detail-driven, guest-focused Operations Manager to oversee the daily operations of our spa. This is a working leadership role — you'll be part of the regular front desk schedule, taking on the full responsibilities of that role, with dedicated office time built in to complete inventory and administrative work. You'll be the connection between inventory, retail merchandising, and the guest floor — ensuring the spa is always fully stocked, beautifully presented, and running smoothly.
What You'll Do
- Work regularly scheduled shifts on the front desk, taking on the full Spa Coordinator role
- Use dedicated office time to manage inventory counts, receiving, and administrative reporting
- Perform monthly inventory counts for retail and back bar and communicate reorder needs and out-of-stocks to the Regional Director of Hospitality & Operations
- Occasionally place spa supply orders and receive and put away all incoming orders
- Reconcile invoices, receiving reports, and daily deposits
- Merchandise retail products to drive guest sales
- Lead daily huddles and coach the team on performance and guidelines
- Maintain the cleanliness, safety, and readiness of the entire spa facility
What We're Looking For
- 2-5 years of retail sales or inventory management experience
- Intermediate Excel skills
- Strong organizational and communication skills
- Comfort in a fast-paced, multi-tasking customer service environment
- Flexible availability including evenings and weekends
What Success Looks Like
- Zero out-of-stock on top retail and back bar items
- 100% invoice matching accuracy
- Shrinkage held at 2% or below
What We Offer
- Competitive management-level compensation
- Complimentary and discounted spa services
- A collaborative leadership team invested in your growth
- Clear performance goals and accountability structure
If you love running a tight, well-stocked operation and leading a team that delivers, we want to hear from you.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.
About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
